RIGHT TO WITHDRAWAL INFORMATION AND RETURN FOR DEFECT OR NON-CONFORMITY

Right of withdrawal

You have the right to withdraw from the contract, without providing any reason, within 14 days from the day you or a third party appointed by you (i) received the product, or (ii) in the case of the purchase of multiple products delivered separately with a single order, received the last product.

To exercise your right of withdrawal, you can send an explicit declaration to Scettro via the Contact Form or to the email address customercare@stewart.it, stating your decision to withdraw using the attached withdrawal form and following the instructions included in the withdrawal confirmation email that you will receive from Scettro.
After receiving the instructions, the product must be sent to:

Scettro Srl Unipersonale
Loc. Cascia All’Olmo, 117/B – 50066 Reggello (FI) – Tel: +39 055 8667285

To meet the withdrawal deadline, it is sufficient to send your request via email before the withdrawal period expires.
In the event of withdrawal, all payments made will be refunded to you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered), without undue delay and in any case no later than 14 days from the date Scettro receives your decision to withdraw.
Such refunds will be made using the same payment method you used for the original transaction, unless you request the refund through a different payment method — in which case any additional costs resulting from the method you chose will be at your expense.
The refund may be withheld until the goods have been received or until you have provided proof of having returned the goods, whichever occurs first.

If you have received the product, please return it to Scettro without undue delay and, in any event, within 14 days from the day you communicated your withdrawal.
The deadline is met if you send back the goods before the 14-day period has expired.
The direct cost of returning the goods will be at your expense. If you exercise your right of withdrawal via the website using the return service offered online, the return shipping cost will be communicated to you before confirming the return request.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Return for defect or non-conformity

If you received an incorrect or damaged product, please indicate this reason when submitting your online return request, following the same procedure described in the previous paragraphs.
You will be asked to upload one or more images showing the defect, and you will receive a confirmation email with instructions on how to proceed with the return shipment.