Shipping and Returns

SHIPPING TIMES

The delivery of products purchased on Stewart Shop takes place on average within 5 working days from the order in Italy and the EU and within 8 days for all other destinations.

Delivery times may be delayed in the case of holidays; carriers do not deliver on 25/12, 26/12, 01/01 and on weekends.

For orders placed by credit card, one working day must be added to the normal shipping times for normal administrative checks. For orders placed by bank transfer, shipping times will be calculated starting from the confirmation of payment.

GEOGRAPHICAL AREA OF DESTINATIONDELIVERY TIME
Countries of the European UnionWithin 5 working days of order confirmation

 

INFORMATION RIGHT OF WITHDRAWAL AND RETURN FOR DEFECT NON-CONFORMITY

Right of withdrawal

You have the right to withdraw from the contract, without indicating the reasons, within 14 days from when you or a third party appointed by you (i) received the product or (ii) in the case of the purchase of several products delivered separately with a single order, received the latest product.

To exercise the right of withdrawal, you should inform  Scettro Srl Unipersonale – Località Cascia all’Olmo, 117, 50066 Reggello FI – Tel: 055 8667285 , of your decision by accessing the “My returns” section of the  Account  or, if you are not a registered user, by accessing the  dedicated page  and entering the order number and the email with which you made the purchase, follow the instructions to complete the online return request, following which you will receive an  email confirming the exercise of the withdrawal , containing the return form to be included in the package and the instructions to return the product. Remember to  include the completed return form in the package together with the product and send it to:

Scettro Srl Unipersonale  Loc. Cascia All’Olmo, 117 / B – 50066 Reggello (FI) – Tel: +39 055 8667285

 

To meet the withdrawal deadline, it is sufficient to send the request via the form before the withdrawal period expires.

As an alternative to the online return, you can send an explicit declaration to Scettro via the  contact form  or to the e-mail address  customercare@stewart.it , of your decision to withdraw using the attached withdrawal form   and follow the instructions in the email confirmation of withdrawal that you will receive from Scettro.

If you withdraw, you will be reimbursed for the payments you have made, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any case no later than 14 days from when Scettro receives your decision to withdraw. These refunds will be made using the same payment method used by you for the initial transaction, unless you request a refund on a different payment method, in which case any additional costs deriving from the different payment method chosen by you will be at your expense. . The reimbursement may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, if earlier.

If you have received the product, please return it to Scettro without undue delay and, in any case, within 14 days from the day on which you communicated the withdrawal. The deadline is met if you send back the goods before the 14 day period has expired. The direct costs of returning the goods will be at your expense. If you exercise your withdrawal through the site using the return service offered by the site, before confirming the request for withdrawal you will be informed of the transport cost for returning the goods.

You are only responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Returned for defect or non-conformity

If you have received an incorrect or damaged product, please indicate this reason as the reason for the return during the online return request, to be carried out in the same way as described in the previous paragraphs. You will be asked to upload one or more images relating to the defect found and you will receive a confirmation email with instructions on how to proceed with the shipment.